FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here, you’ll find answers to some of the most common questions about our products, services, and ordering process. If you can’t find what you’re looking for, feel free to contact us!
1. What types of products do you sell?
We specialize in fresh, organic vegetables sourced directly from local farms in Muzaffarpur. Our selection includes a wide variety of seasonal produce, leafy greens, root vegetables, and more—all free from harmful chemicals and pesticides.
2. Are your vegetables truly organic?
Yes! We pride ourselves on offering only organic vegetables. All of our produce is grown without the use of synthetic pesticides or fertilizers, ensuring that it is both healthy for you and environmentally friendly.
3. How do I place an order?
Placing an order on our website is easy! Simply browse through our selection of fresh organic vegetables, add items to your cart, and proceed to checkout. You can enter your shipping details, choose your payment method, and complete the purchase.
4. Do you offer home delivery?
Yes! We offer home delivery for all orders within Muzaffarpur. Once your order is confirmed, our team will ensure it is delivered to your doorstep in the shortest time possible, keeping your vegetables fresh.
5. Is there a minimum order requirement for delivery?
We don’t have a strict minimum order amount for delivery, but we recommend placing orders of reasonable size to ensure we can deliver cost-effectively. Delivery charges may apply depending on your order size and location.
6. How do I know my order is confirmed?
Once your order is successfully placed, you will receive an email confirmation with the details of your order, including the estimated delivery time. If you don’t receive a confirmation email, please check your spam folder or contact us.
7. Can I cancel or modify my order?
We strive to process orders as quickly as possible, so please contact us immediately if you need to cancel or modify your order. Once an order has been dispatched, we may not be able to make changes.
8. What payment methods do you accept?
We accept various payment methods including credit/debit cards, net banking, and mobile wallets through Shopify’s secure payment gateway. All payments are processed securely to protect your financial information.
9. How do I track my order?
Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to track the status of your delivery.
10. What if I’m not satisfied with my order?
Customer satisfaction is very important to us. If you receive any damaged or incorrect items, please contact us within 24 hours of receiving your order, and we will work to resolve the issue by offering a replacement or refund.
11. Do you offer any discounts or promotions?
We occasionally offer discounts and promotions to our customers. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals and offers.
12. Do you deliver outside Muzaffarpur?
Currently, we offer delivery within Muzaffarpur. If you live outside the area and would like to inquire about delivery options, please contact us, and we will try our best to accommodate your request.
13. Can I order in bulk for events or gatherings?
Yes! We offer bulk orders for events, parties, and gatherings. Please contact us in advance to discuss your requirements, and we will help you place a custom order.
14. How do I contact you for further inquiries?
If you have any questions or need assistance, you can contact us via:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Or simply visit our [Contact Us] page for more options.